Do they have a written guarantee?
We guarantee your satisfaction or we'll reclean it. We've never been asked to refund a customer's money. NEVER!!

Do they solicit your opinion of their work?
We do by leaving you a postage paid Quality Control Comment Card. And if you don't return it, we'll call you in a week to make sure you're happy with our work.

Do their employees have any training?
We are certified by the Institute of Inspection, Cleaning & Restoration (IICRC) and have 3 Master Cleaners and 5 Certified Technicians on our staff

Do they use safe cleaning agents?
We use non-hazardous bio-degradeable detergents.

Is their philosophy quality not quantity?
We want you as a customer forever, not just today. So, we want you to be completely satisfied with our work.

Do they quote realistic prices for their work?
We don't low-ball or use loss leaders or bait & switch pricing. You get our prices up front, in writing.

Does their price include all the standard cleaning steps?
Our price includes pre-vacuuming, pre-spotting, pre conditioning and post-grooming, in addition to Truck Mount Steam Cleaning.

Will the carpet be dry in a reasonable amount of time?
When we're done, your carpet should be dry in hours not days. (Stairs take slightly longer.)

Do they offer, but not pressure sell, optional services?
You may elect to have us move furniture or clean open areas, apply a protector (Scotchgard), do repairs, remove red Koolaide, or treat pet odor, all at your choice.

Do they use the most recommended method of carpet cleaning?
We use truck mounted hot water " Steam" extraction cleaning, most recommended by all the carpet mills.

Do they appear professional?
Our technicians are uniformed, well groomed, friendly and exceptionally well trained.

Do they carry insurance and pay taxes?
We pay insurance premiums for Workers Compensation, General Liability and Vehicles and pay all the required Payroll Taxes.

Will they provide the names of satisfied customers?
Just call our office, we'll give you the names of several people you can call.