Because we want you to get the best possible results, your assistance in handling the few items below is appreciated.

Before We Clean
If possible, remove all breakable items such as pictures, lamps, etc., from furniture we will be moving. Remove any small pieces of furniture such as dining room chairs, magazine racks, floor lamps, plants and toys. It will shorten the processing time and improve drying.

When We Arrive
We treat your home with as much respect as we treat our own, so when we arrive, we prep your driveway by putting a tarp down to make certain that we will not leave any oil drips from our trucks. Then we place a mat at the front door to wipe our feet on before we enter. We put runners down to protect the floors while we set up and place wall-buddies in vulnerable areas to protect the corners of your walls. We take extra care while moving your furniture and our technicials will wear white gloves while doing so. If you would be so kind to please remove all breakable items such as pictures, lamps, etc., from furniture we will be moving. Remove any small pieces of furniture such as dining room chairs, magazine racks, floor lamps, plants and toys. Moving these items out of the way will shorten the time it takes to clean your carpets or upholstery and improve drying times.

After We Clean
Drying times can vary widely due to humidity, degree of soil and the density of the carpet. To speed up drying time, you may wish to set up a fan, open windows, or turn up the heat (depending upon the weather). Place a towel by doorways to wipe shoes while carpet is damp. Try to minimize traffic on freshly cleaned carpet and remember, walking from a damp carpet onto a hard surface can be very slippery! Vacuum traffic areas after the carpet is completely dry to remove any soil left while damp, and to eliminate stiffness. To avoid stains or rust marks, remove blocks and tabs from under furniture after 24 hours. Please keep small children off wet carpet for at least 4 hours because damp carpet is more susceptible to staining.

To maintain the appearance of your carpets and upholstery between cleanings, we recommend that you vacuum often and in the case of spills to follow out Seven-Step Spot Removal Technique, click here.

To maintain the appearance of your hardwood floors, we recommend that the floors are cleaned regularly using Bona cleaning products. We also recommend a professional recoating of hardwood floor periodically so that the finish is not allowed to wear off down to the bare wood.

To maintain the appearance of your stone or tile floors, we recommend you vacuum or sweep regularly and, if necessary, use a slightly damp mop to wipe up spills. We do not recommend the use of a bucket of water and an old-fashioned mop because this technique will push the dirt down into the grout lines leaving the grouting looking dull and dirty.

Do they offer a written guarantee? We guarantee your satisfaction or we’ll reclean it. We’ve never been asked to refund a customer’s money. NEVER!! NOT ONCE.

Do they solicit your opinion of their work? We do. We leave a postage paid Quality Control Comment Card. And if you don’t return it, we’ll call you in a week to make sure you’re happy with our work.

Do their employees have any training? We are certified by the Institute of Inspection, Cleaning & Restoration (IICRC) and have 3 Master Cleaners and 5 Certified Technicians on our staff.

Do they use safe cleaning agents? We use only non-hazardous bio-degradeable detergents.

Is their philosophy quality or quantity? We want to keep you as a customer forever, not just today. So, we want you to be completely satisfied with our work.

Do they quote realistic prices for their work? We don’t low-ball or use loss leaders or bait & switch pricing. You get our prices up front, in writing.

Does their price include all the standard cleaning steps? In addition to our premium truck-mounted steam cleaning, our price includes pre-vacuuming, pre-spotting, pre-conditioning and post-grooming. There are no hidden fees.

Will the carpet be dry in a reasonable amount of time? When we’re done, your carpet should be dry in hours not days, although stairs take slightly longer to dry.

Do they offer optional services or pressure you to buy?
You may elect to have us move furniture or clean open areas, apply a protector (Scotchgard), do repairs, remove difficult stains such as red Koolaide, or treat pet odor. It’s your choice. We’re happy if you’re happy.

Do they use the most recommended method of carpet cleaning? We use truck-mounted hot water steam extraction cleaning, the most recommended by the carpet mills.

Do they appear professional? Our technicians are uniformed, well groomed, friendly and exceptionally well trained.

Do they carry insurance and pay taxes? We pay insurance premiums for workers compensation, general liability and vehicles, and pay all required payroll taxes.

Will they provide the names of satisfied customers?
Just call our office, we’ll give you the names of several people you can call.